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Enterprise Strategy
Large-Scale Organisational Leadership AI-Driven Product & Technology Innovation Global Transformation Customer First Solutions |
Award Winning Technology Leader focused on delivering capabilities that turn technology into a strategic advantage by accelerating digital growth for financial services, modernising core technology, automating capabilities and powering seamless customer journeys.
CAREER ACROSS
Technology, Global Financial Services, Commercial Banking, Wealth Management, Private Banking, Gaming, and Telecommunications.
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RECOGNITION
AWARDS & HONOURS
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2025 — WINNER
Woman of the Year – Finance Computing Women in Tech Excellence Awards 2025 — FINALIST
Transformation Leader of the Year Computing Women in Tech Excellence Awards |
2024 — WINNER
40 Under 40 Black Women in Asset Management 2025 — FINALIST
Women in Tech Awards HSBC Internal Awards |
2025 — FINALIST
Team Leader of the Year – Financial Computing Women in Tech Excellence Awards 2024 — FINALIST
Spotlight Awards HSBC Internal Awards |
Experience Library
Built a product-led operating model across a 17,000-person technology organisation
Set up HSBC's inaugural CTO Product Management function from zero — establishing strategy, tooling, OKRs, and career architecture at enterprise scale, with a central product portal delivering measurable efficiency and cost savings.
$500K–$1M annual savings · 96% efficiency gain
Set up HSBC's inaugural CTO Product Management function from zero — establishing strategy, tooling, OKRs, and career architecture at enterprise scale, with a central product portal delivering measurable efficiency and cost savings.
$500K–$1M annual savings · 96% efficiency gain
Launched an enterprise-first AI enhanced product catalogue
Pioneered a GenAI/LLM-powered catalogue serving 200,000 colleagues — driving cost transparency, embedding data-driven insights across Infrastructure, Platforms, and Data, and equipping executives to make high-confidence strategic trade-offs.
200K colleagues · AI at enterprise scale
Pioneered a GenAI/LLM-powered catalogue serving 200,000 colleagues — driving cost transparency, embedding data-driven insights across Infrastructure, Platforms, and Data, and equipping executives to make high-confidence strategic trade-offs.
200K colleagues · AI at enterprise scale
Designed a $bn market growth strategy in credit and lending
Led the design of a digitised strategy for collateralised loan obligations and credit protection instruments — opening new revenue streams across 50+ markets and modernising the lending platform for 1M+ borrowing customers.
50+ markets · 1M+ customers
Led the design of a digitised strategy for collateralised loan obligations and credit protection instruments — opening new revenue streams across 50+ markets and modernising the lending platform for 1M+ borrowing customers.
50+ markets · 1M+ customers
Delivered crisis-led digital transformation at national scale
Mobilised a team of five in direct response to Covid-19, launching five digital lending channels across the UK and Hong Kong in under two weeks. The UK portal alone supported 150,000+ customers accessing billions in government-backed loans.
5 channels · 2 weeks · 150K+ customers
Mobilised a team of five in direct response to Covid-19, launching five digital lending channels across the UK and Hong Kong in under two weeks. The UK portal alone supported 150,000+ customers accessing billions in government-backed loans.
5 channels · 2 weeks · 150K+ customers
Pioneered first-of-kind customer experiences across Asia Pacific and the UK
Launched the UK's first cross-border compliant investment research platform for thousands of Private Banking customers. In Hong Kong, led the first-ever deployment of WhatsApp and WeChat for Private Banking client communications — delivering a fully compliant, customer-preferred experience in 8 weeks and setting a new regional standard.
First in market · 2 geographies . 8-week delivery
Launched the UK's first cross-border compliant investment research platform for thousands of Private Banking customers. In Hong Kong, led the first-ever deployment of WhatsApp and WeChat for Private Banking client communications — delivering a fully compliant, customer-preferred experience in 8 weeks and setting a new regional standard.
First in market · 2 geographies . 8-week delivery
Modernised technology infrastructure across two global enterprises
Galvanised executives to build a multi-million technology modernisation business case, reshaping the lending platform across 50+ markets for 1M+ borrowing customers. At Sony PlayStation, designed and delivered a unified global game publishing platform in 10 months — reducing lead times across content setup, development, and commercial release at global scale.
50+ markets · 1M+ customers . 10-month delivery
Galvanised executives to build a multi-million technology modernisation business case, reshaping the lending platform across 50+ markets for 1M+ borrowing customers. At Sony PlayStation, designed and delivered a unified global game publishing platform in 10 months — reducing lead times across content setup, development, and commercial release at global scale.
50+ markets · 1M+ customers . 10-month delivery
Led a data-driven people initiative — 97% satisfaction, 62% career progression
Co-founded HSBC EmpowHER, a GenAI-powered intrapreneurial programme amplifying 90 UK Black Heritage women for career advancement — launched in 5 months with 20 volunteers. Participants recorded 15–35% growth across 8 career development indices, 62% expanded responsibilities, and 97% programme satisfaction, directly advancing the bank's ESG strategy.
97% satisfaction . 62% career progression
Co-founded HSBC EmpowHER, a GenAI-powered intrapreneurial programme amplifying 90 UK Black Heritage women for career advancement — launched in 5 months with 20 volunteers. Participants recorded 15–35% growth across 8 career development indices, 62% expanded responsibilities, and 97% programme satisfaction, directly advancing the bank's ESG strategy.
97% satisfaction . 62% career progression
IN THE PRESS
Media & Recognition
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COMPUTER WEEKLY
Everywoman in Tech Forum 2024: Being the Best Leader You Can BeFeatured at the Everywoman in Tech Forum, Chiamaka spoke on building learning cultures at scale — advocating for psychological safety and the leader's role in making it safe to experiment and fail forward. Read Article |
COMPUTING — WOMEN IN TECH EXCELLENCE AWARDS
Winner: Woman of the Year – Finance 2025 Named Woman of the Year in Finance at the Computing Women in Tech Excellence Awards 2025 — recognising her leadership in driving product-led transformation and innovation across HSBC's global technology organisation. View Winners |
WOMEN IN TECH EXCELLENCE AWARDS
Shortlisted: Team Leader & Transformation Leader of the Year 2025Shortlisted across two categories at the 2025 Women in Tech Excellence Awards — Team Leader of the Year and Transformation Leader of the Year — reflecting the breadth of her impact on people and enterprise-scale change. View Shortlist |
LEADERSHIP PHILOSOPHY
Empowering Leaders
Chiamaka leads with commercial conviction and human intelligence. She sets clear direction, builds organisations capable of executing on it, and creates the cultures — high-trust, high-accountability — where extraordinary work happens.
Having led technology functions across 60+ markets and governed $100M+ portfolios, she is equally comfortable presenting strategy to executive leadership as she is working with engineering teams to solve complex delivery problems.
Her operating principles: decisions grounded in data, outcomes tied to commercial value, and technology positioned as a growth engine rather than a cost centre.
Having led technology functions across 60+ markets and governed $100M+ portfolios, she is equally comfortable presenting strategy to executive leadership as she is working with engineering teams to solve complex delivery problems.
Her operating principles: decisions grounded in data, outcomes tied to commercial value, and technology positioned as a growth engine rather than a cost centre.
SPEAKER
A Trusted Voice on Transformation
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Chiamaka speaks from lived experience — a practitioner who has built, governed, and delivered complex transformation at global scale. Her talks are grounded in reality, not theory.
She speaks at industry forums, leadership events, and internal leadership programmes across the UK and internationally — bringing the same rigour and directness to the stage that she brings to her work. Her sessions give audiences practical frameworks for leading digital transformation, building product-led organisations, and creating the conditions where diverse teams do exceptional work. |
WHAT OTHERS SAY
Testimonials
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"Chiamaka has demonstrated strong decision making"
Managing Director |
"She has transitioned between countries, roles and business units. In a relatively short time, she has made strong and creative contribution to the team.
Her collaborative style helped bridge the technical and functional gaps which other SMEs which have a business background lack." Head of Product Management |
"She has shown great adaptability and propensity to rapidly learn new things – some of these would have been outside of her comfort zone, but she has always shown a positive attitude to new challenges and has delivered every time a challenge has been thrown at her.
She was engaged in a number of challenging engagements and has shown great flexibility in tackling a wide range of new demands, both technical and non-technical. She has had an inspirational impact on the other members of the team." Partner |
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"Chiamaka is an innovator and a change agent. She brings boundless enthusiasm with her, which really helps with engagement across the board.
She is great at putting together a vision and selling it...and [I] find her to be well balanced and open to new ideas and feedback, still retaining a strong focus on delivery. She managed obstacles well, and bought everyone together to overcome challenges, whilst still supporting the alignment to the [architecture strategy]" Enterprise Architect |
"Chiamaka displays demonstrable leadership and initiative and I would, especially, like to call out one of her pioneering initiatives, the Finance Training, which Chiamaka designed and led as an empowerment tool to coach female leaders at HSBC, as well as industry-wide participants, around financial dominance.
Her delivery of this initiative was exceptional and highly impactful to all attendees. The value add transcended participants from our organisation to impact leaders in other organisations located in the US, Canada and South Africa." Vice President |
"Chiamaka’s ability to navigate uncertainty and make failing safely less daunting has been a true asset to the entire EmpowHER faculty.
Her ability to craft and articulate a strong vision for our business is truly commendable. Her strategic insights have consistently guided our team towards success. Her enthusiasm to explore uncharted territories and tackle challenges head-on has been instrumental in our proactive and forward-thinking culture, something we could all do more of." Global Inclusion Lead |
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"You were amazing in the way you interviewed. You gave them an opportunity to shine whilst letting your light shine too. You are a natural and an inspiration. Thank you so very much for coming along to inspire the room. The feedback from delegates was phenomenal."
MD & Founder |
"She is confident in interacting at all levels, is always professional and courteous but does not lack the ability or confidence to challenge when required."
Managing Director |