Technology enabled Change and Digital Transformation Professional. Product Management Leader. Agile Practitioner. SAFe®
Accelerating digital growth for financial services by modernising core technology, automating capabilities and powering seamless customer journeys
Examples of My Work
Core Technology Modernisation
Shaping technology modernisation strategy for a bank
A leading global financial services firm set the goal to modernise their lending technology infrastructure to increase their competitive edge. Leading a team of 6, Chiamaka galvanised executives and cross functional teams to develop a technology-forward multi-million business case based an integrated approach to business technology, and a focus on the user experience.
Re-platforming for a multinational video game leader
Chiamaka optimised the digital capabilities of a Gaming provider in 10 months by designing and executing a unified global game publishing platform service aimed at reducing the lead time for content setup, development and sale of digital and physical video games.
End-to-End Journey Redesign
Driving new business through a seamless digital front end
Chiamaka spearheaded the launch of 5 digital COVID-19 lending channels in Hong Kong and United Kingdom in less than 2 weeks by designing and implementing end to end processes for a seamless customer experience. In the UK, the portal grew the business banking business by supporting 150,000 customers seeking billions of COVID -19 bounce back loans.
Pioneering new communications pathways for Hong Kong Customers
Chiamaka propelled the Asia Pacific digital transformation agenda for a global bank in 8 weeks by running a pilot for the first ever use of third party messaging channels (Whatsapp & WeChat) to serve Private Banking Hong Kong customers.
Creating user centric end to end roadmaps through iterative rapid prototyping
Chiamaka sees businesses through the eyes of customers and employees. She motivated a design team of 3 to iterate a new product offering through rapid prototyping to launch a cross border compliant investment research and market insight platform for thousands of Private Banking customers.
Delivering business outcomes faster through an agile framework
Chiamaka is passionate about working with organisations to optimise agility. Within 3 months, she gained buy-in and embedded agile ways of working to a large complex infrastructure project by introducing new tooling, processes and structure to increase global consistency. Impacts such as increased velocity were visible within 2 months of implementation.
People & Talent
Accelerating bank wide ESG strategy through data led people Intiative
Chiamaka leads high performing teams in a high-praise, high-challenge and high-support environment. This inclusive approach led her to co-found HSBC EmpowHER, a 6 months data-driven progamme designed to amplify 90 UK Black Heritage women for career opportunities. She led 20 volunteers to launch the intrapreneurial programme in 5 months and harnessed the power of Generative AI to gather data insights, driving bank-wide strategy and delivering key business results.
Chiamaka shapes business strategy into digital roadmaps to drive results.
She frames out and communicates her work, the how' why' and 'what' in direct alignment with the company's strategic terms.
She empowers organisations with the tools, processes, and mindsets to transition to agile methodology. Chiamaka uses design thinking methods to create momentum, reduce risks, increase agility and drive positive change in record time.